Terms of Use and Service

Parties and agreement

The service provider is KRAVIA PRIVATE LIMITED, CIN U62011AP2026PTC126691, with registered office at 4-340, Salipeta, Opp HDFC Bank, Malikipuram, Konaseema, Andhra Pradesh – 533253, India. “You” means the person using a service or the organization for which an authorized representative accepts these Terms. An individual does not bind an organization without authority.

Contractual acceptance is requested at relevant points such as account creation, checkout or order execution. Merely making a Privacy Policy accessible is not consent to every processing activity. Optional marketing, cookies and optional data uses are separate choices. Electronic acceptance and notices may be used where legally permitted and recorded appropriately.

Scope and document priority

These Terms provide the common framework. A product supplement identifies the actual offering, eligibility, features, support and commercial model. An accepted order, SOW, MSA, DPA or SLA governs its expressly defined subject matter. Mandatory law and any mandatory transfer clauses prevail; the DPA controls conflicting data-processing instructions; a properly executed negotiated agreement controls conflicting online terms for its scope. A product supplement then controls its specific service, followed by these Terms and incorporated operational policies.

A website update does not silently rewrite a signed enterprise agreement. A privacy notice explains processing; it does not give either party permission to disregard a DPA or non-waivable rights. Additional policies bind users contractually only to the extent they are relevant, made accessible and appropriately incorporated.

Eligibility, organizations and accounts

Each product establishes its age and account eligibility. Corporate commercial accounts are for people legally capable of entering the relevant agreement or validly acting for an organization; this does not set a universal age for student-oriented products. Where minors are supported, the product must establish appropriate authorization and protections.

Provide accurate information and maintain it when necessary. Corporate registration requires name, email address, phone number and company name under the selected model, subject to the field-purpose and legal-necessity approval described in the implementation register. Do not impersonate another person or organization or create authority you do not possess. Organization administrators must allocate access lawfully and inform their users of relevant oversight.

Protect credentials and devices, use appropriate available account protections, and promptly report suspected compromise. You are responsible for activity you authorize and for reasonable account-security duties, but not automatically for every unauthorized act regardless of KRAVIA's responsibility. We remain responsible for platform safeguards within our control.

Website and resources

Public website browsing and public legal-policy downloads do not require an account. Other resources may require registration, customer status, authorization or a confidentiality agreement. Resource classifications and licence terms are explained in the Resources Policy.

Unless a resource says otherwise, you receive a limited, non-exclusive right to access and use it for its intended personal or internal business purpose. Do not remove rights notices, misrepresent authorship, redistribute restricted materials or use access to obtain another customer's confidential documents. Permissions required by applicable law and clearly applicable open-source licences are not excluded by this clause.

Service scope, changes and dependencies

We provide the functions and limits described for the service you choose, not every capability mentioned elsewhere in the portfolio. We may maintain, correct or improve services, while addressing material adverse changes to paid commitments fairly and providing required notice and remedies. A material removal from an ongoing paid service is not automatically justified by calling it an improvement.

Integration feasibility depends on authorized access, provider capabilities and customer cooperation. We do not guarantee an independent provider's approval, account status, policy decisions, uninterrupted availability or continuing API access. We nevertheless remain responsible for managing the KRAVIA-controlled parts of an integration with reasonable care. A dependency disclaimer does not eliminate a remedy for our own failure.

Orders, pricing and taxes

The order or checkout identifies the service, amount, currency, tax treatment, billing frequency, included usage, trial conversion, renewal and any relevant third-party charges. Prices for different regions or offerings may differ, but the applicable charge must be disclosed before purchase. Usage above included limits and add-ons require the disclosed charging basis and authorization.

Payment may be processed by an approved payment or banking provider. We retain necessary transaction and billing records rather than requesting payment passwords, card security codes or banking OTPs through support. Your provider may impose its own lawful currency-conversion or transaction charges, which are not KRAVIA charges unless expressly stated. Required invoices and tax records are handled under applicable law.

Subscription renewal and cancellation

A subscription renews automatically only under terms disclosed and accepted before purchase. Annual renewal reminders identify the renewal date, expected price and management route, as applicable. A trial that converts to paid service must clearly explain duration, future charge, payment requirements and cancellation before it begins.

You can cancel renewal at any time through the available straightforward billing route or an appropriate support channel. Access ordinarily continues through the period already paid for, unless immediate termination is requested, required by law or justified under these Terms. Cancellation must not require an unnecessary call, mandatory exit interview or repeated refusal of retention offers. App-store purchases may need cancellation through the store that controls billing, with clear guidance from us.

Refunds, failed payments and price changes

Ordinary cancellation does not generally create a prorated refund for an otherwise properly provided paid period. This does not exclude duplicate-charge refunds, billing-error correction, remedies for failure to activate or provide a purchased service, or mandatory withdrawal and consumer rights. The Billing Policy and Regional Consumer Rights Notice provide the applicable distinctions.

For a failed renewal, we notify the customer, use permitted retries and apply the grace period disclosed for the product before restricting unresolved paid functionality. Suspension does not automatically erase customer data. Material recurring-price increases ordinarily receive at least 30 days' advance notice and take effect no earlier than the permitted subsequent billing period; a longer legal or contractual period prevails. Customers can cancel before the new charge applies.

Customer content and rights

You retain your existing rights in content and data you provide, subject to other people's rights and applicable law. You authorize us only to host, process, transmit, secure, back up and otherwise handle it as reasonably needed to provide the agreed service and fulfil relevant obligations. This is not a licence to sell private information, publish confidential material, advertise using your content, or train general-purpose AI models on it.

You must have the rights, notices and lawful authority needed to provide other people's information and issue processing instructions. This does not transfer our own legal responsibilities to you. Restricted or regulated data should be processed only in a product and contractual environment authorized for it, not through a general support form.

KRAVIA and third-party intellectual property

KRAVIA retains rights in its pre-existing and independently developed software, APIs, documentation, templates, workflows, configurations, design and branding, excluding customer and third-party materials. You receive the licence needed to use the agreed service during the applicable term, within its limits. No source-code ownership or transfer of a brand follows merely from buying a subscription.

Custom-project deliverables and any transfer of rights are defined in the SOW. Third-party and open-source components remain subject to their applicable licences. Voluntary feedback may be used to improve services without compensation, but that permission does not transfer your confidential information or underlying intellectual property. We obtain appropriate permission before public use of your name, logo, testimonial or case study.

AI features and outputs

AI features are subject to the AI Usage and Responsible AI Policy. Outputs may be inaccurate, incomplete or non-unique and require appropriate verification. You may use your output to the extent permitted by law and applicable third-party rights; KRAVIA does not claim it merely because our service generated it. No copyright, exclusivity, patentability or non-infringement guarantee is implied.

AI must operate within authorized scopes. Consequential actions require appropriate human oversight and, where relevant, explicit confirmation. A chatbot cannot change a contract, promise a refund outside its authorized workflow, provide regulated professional advice, or bind KRAVIA merely by generating words suggesting it can. Actual approved workflow decisions remain distinguishable from generated suggestions.

Acceptable use and enforcement

Do not use the service for fraud, spam, unlawful surveillance, credential theft, malicious code, deceptive impersonation, exploitation of minors, harassment, unlawful discrimination, rights violations or other misuse identified in the Acceptable Use Policy. Authorized security research must follow the Vulnerability Disclosure Policy; ordinary account access is not blanket permission to test infrastructure.

We may restrict, suspend or terminate where reasonably necessary to address serious or repeated violations, security threats, fraud, unlawful activity, legal requirements or unresolved non-payment. We use proportionate measures, give notice and a reasonable opportunity to remedy where appropriate, and limit urgent action to what circumstances justify. We provide general reasons and an appeal route where safe and lawful. Enforcement is not retaliation for a legitimate privacy request or complaint.

Confidentiality and security

Non-public business information disclosed in an enquiry or service relationship is treated as confidential when its nature or context reasonably indicates confidentiality. Use and disclosure are limited to service purposes, authorized personnel and lawful exceptions. A signed NDA or enterprise agreement may provide additional detail. Public information, independently developed material and information lawfully received without restriction are not made confidential merely by this clause.

We apply reasonable, risk-based safeguards and appropriate incident response. Users and organizations fulfil their complementary duties for their own credentials, devices and permissions. Specific encryption configurations, certifications or recovery objectives are not promised by a general security statement unless expressly verified and offered.

Availability, support and remedies

We provide services with reasonable professional care and work to maintain dependable availability. We communicate significant maintenance or incidents where practical and restore affected services with urgency proportionate to their impact. General support commitments are not a 24/7 human-support or fixed-uptime guarantee. A specific SLA applies only when part of your purchased service or signed agreement.

When we are responsible for a material failure, we investigate and provide an appropriate correction or remedy under the service, contract and applicable law. This may include restoration, re-performance, billing adjustment, service credit or refund. Labelling a feature beta does not waive fundamental privacy, security or consumer obligations.

Disclaimers and limitation of liability

Except for express commitments and obligations that cannot lawfully be excluded, services are provided on an as-available basis, and no additional guarantee of uninterrupted operation, perfect accuracy or suitability for an undisclosed purpose is made. The Disclaimer explains limitations without replacing our express promises.

For paid commercial services, the aggregate cap for ordinary contractual liability under these Terms is the fees paid or payable for the affected service during the 12 months immediately preceding the event giving rise to the claim. Related claims arising from substantially the same facts are considered together; the clause does not reset the cap to avoid responsibility. An executed enterprise agreement may set a different allocation. No zero-liability cap is inferred for a free service; any cap for that service requires a separate valid provision.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, lost profits or lost business opportunities arising under an ordinary commercial service contract. This allocation does not exclude a loss that applicable law requires to be remedied or defeat the essential benefit of an express remedy.

No exclusion or cap applies to fraud, wilful misconduct, death or personal injury caused by negligence where it cannot be limited, or any liability that applicable law prohibits limiting. Mandatory consumer remedies and individuals' statutory data-protection compensation rights are not removed. Any broader exclusion or elevated cap for confidential-data incidents must be expressly agreed and legally reviewed, not inferred from generic wording.

Disputes and governing law

Indian law governs the contractual framework, subject to mandatory protections applicable to the user. Please first contact legal@kraviaprivatelimited.com with the issue and proposed resolution so the parties can attempt good-faith settlement. This step does not prevent urgent interim relief, regulatory complaints or a time-sensitive statutory claim.

Eligible contractual disputes that the parties validly agree to arbitrate are referred to a sole arbitrator appointed by mutual agreement, or by the applicable lawful appointment mechanism if agreement fails. The seat is Rajamahendravaram (Rajahmundry), Andhra Pradesh, India, and proceedings are in English, subject to mandatory requirements. KRAVIA has no exclusive right to appoint the arbitrator. Indian arbitration law governs the procedure; competent courts retain functions assigned by that law. A hearing may be remote or elsewhere without automatically changing the seat.

This clause does not compel arbitration of a non-arbitrable dispute or remove a consumer's non-waivable right to a consumer forum, local court or regulator. No blanket class-action waiver is imposed by these Terms.

Termination, export and discontinuation

You may stop using the service and request account closure. Cancellation of renewal, termination of a project and deletion of personal information are different actions; we explain the effect of each. Applicable export opportunities are provided before permanent deletion where appropriate, subject to security and third-party rights. Unpaid amounts lawfully due and confidentiality, accrued rights and relevant retention obligations may survive termination.

For planned product discontinuation, we follow the Product Sunset Policy, including reasonable notice, eligible export and fair treatment of unused prepaid service. We do not promise unlimited availability of an obsolete product or use shutdown as a reason to retain information without purpose.

Notices, assignment and general provisions

Formal notices to KRAVIA may be sent to legal@kraviaprivatelimited.com and the registered office, subject to any specific agreed service-of-notice requirements. We send material notices using channels reasonably likely to reach affected users. Mandatory legal service procedures are not displaced by email wording.

A genuine merger, reorganization or product transfer may involve assignment subject to applicable law, contractual restrictions, confidentiality and required notice. It does not authorize an unrestricted standalone sale of private data. We identify material operator changes and relevant options.

Material amendments normally receive advance notice under the Policy Change Policy. A waiver must be validly given; failure to enforce once is not a general waiver. An invalid provision is limited or severed as lawful without rewriting the rest to deprive a party of mandatory rights. Events beyond reasonable control may affect performance, but do not excuse already accrued payment obligations, required safeguards or customer remedies that law preserves. The parties take reasonable mitigation measures. English controls unless mandatory law requires otherwise. These Terms and the properly incorporated documents form the relevant agreement without overriding a separately executed agreement for its scope.