LEGAL & TRUST
Product Discontinuation and Service Sunset Policy
A planned shutdown should provide reasonable notice, an eligible data-export opportunity and fair treatment of prepaid service. Emergency suspension for abuse or security is a different process and must not be used to avoid the obligations of a planned discontinuation.
1
Scope and decision
This Policy applies when KRAVIA permanently discontinues a product or a material paid service. It does not guarantee that every product will be offered forever. A decision considers customer commitments, dependency risks, required retention, available alternatives and the impact on affected people.
A product-specific agreement may provide a defined minimum notice period or migration obligation. Those commitments and applicable law take priority. This corporate baseline does not invent one shutdown notice period for every product.
2
Advance notice
Where reasonably possible, affected customers receive advance notice through appropriate registered or contractual channels. The notice identifies the service, key dates, functions being removed, last billing or renewal arrangements, export route and support contact.
A public website notice alone may not be sufficient for a material paid-service shutdown. Urgent legal or security circumstances may limit advance notice, but the reasons and available next steps are explained when lawful and safe.
3
Data access and migration
Eligible data can be retrieved in a suitable format during the disclosed export period, subject to proportionate verification and lawful restrictions. The notice explains what is included, relevant limitations and when access ends. Customers are not promised export of KRAVIA source code or another person's confidential information.
Optional migration assistance or transfer to another provider requires a clear scope and appropriate authority. A shutdown is not automatic consent to move private data to a new operator or combine it with another product's records.
4
Prepaid service and outstanding work
We stop or adjust renewals that would charge for a service no longer being supplied. Unused prepaid amounts and incomplete project commitments are handled according to contract and mandatory law, including refunds or other lawful remedies where appropriate. A credit to an unrelated product is not imposed as a substitute for a required refund.
5
Retention and final deletion
After the export and operational period, eligible information is deleted or appropriately anonymized according to the product schedule. Required legal, financial, security and dispute records may remain under restricted access and purpose. Backups expire under the applicable verified schedule. Access tokens and integrations are revoked where appropriate.
We retain proportionate completion evidence without preserving an unnecessary full copy of customer content. Product transfer to a new legal operator follows the separate operator-change and business-transfer safeguards.
6
Questions and escalation
The notice provides a product support route. Unresolved service or billing issues may be escalated to support@kraviaprivatelimited.com or billing@kraviaprivatelimited.com, privacy questions to privacy@kraviaprivatelimited.com, and formal grievances to legal@kraviaprivatelimited.com.