Regional Consumer Rights and Withdrawal Notice

Identifying a consumer transaction

This Notice applies to a person entitled to relevant consumer protections for a purchase from KRAVIA. Whether a purchase is for personal or business purposes depends on the actual transaction and applicable law, not only a company-name field. A product or order may add more generous protections.

Before checkout, KRAVIA identifies the seller, service, main characteristics, price and currency, tax treatment, recurring obligations, cancellation route and important restrictions. A policy hidden after payment does not replace a required pre-contract disclosure.

EU, EEA and UK distance purchases

Where applicable, a consumer ordinarily has a 14-day withdrawal period for a qualifying distance service or digital-content contract, subject to the legal rules for that transaction. The relevant start date, exceptions, early-performance treatment and required information must be assessed for the product.

Starting a service during that period requires the appropriate express request and disclosures where required. A lawful proportionate payment for service already supplied, or loss of a right after full performance, depends on the conditions actually being met. Immediate supply of digital content that is not on a tangible medium involves distinct express-consent and acknowledgement rules where the withdrawal right is to be lost. A generic checkbox agreeing to Terms is not a substitute.

KRAVIA must not classify every SaaS subscription as a downloadable file or every download as a fully performed service simply to avoid withdrawal rights. Failure to provide required information may change the consumer's entitlement. The checkout record must preserve the applicable notices and affirmative choices.

How to communicate withdrawal

You may send a clear statement to billing@kraviaprivatelimited.com or use an available cancellation route identifying the contract and your intention to withdraw. You are not required to use special legal words or the optional model statement below. A required statutory deadline must be honored based on the applicable rules for timely communication.

Model statement: “I notify KRAVIA PRIVATE LIMITED that I withdraw from my contract for [identify service/order], ordered on [date]. My name is [name], my contact address is [address or appropriate contact], and my order/account reference is [reference]. Date: [date].” A signature is relevant only where required for the method used, such as a paper form.

This model deliberately contains customer-specific completion fields; it is not evidence of an executed withdrawal or a reason to require unnecessary identification.

Refund after lawful withdrawal

A qualifying withdrawal is handled within the applicable statutory period and through the required method, normally the original payment method unless another lawful agreement applies. Any permitted deduction for requested early service must meet the applicable requirements and be explained. A mandatory refund cannot be replaced with store credit without valid agreement.

The regional right is separate from ordinary cancellation of renewal. Stopping the next renewal alone does not always communicate withdrawal from the current contract; the interface must distinguish those actions clearly and assist users who choose the wrong route.

Defective or unprovided services

Mandatory rights concerning conformity, quality, reasonable care and skill, description, availability of promised functionality and remedies remain available as applicable. Depending on law and circumstances, remedies may include correction, repeat performance, price reduction, termination or refund.

An AI disclaimer, beta label, provider outage explanation or commercial liability cap must not remove a remedy that cannot lawfully be excluded. KRAVIA remains responsible for its own representations and performance.

Indian consumer transactions

Where Indian consumer or e-commerce requirements apply, the relevant seller, price, grievance and transaction disclosures and remedy duties must be met. Complaints are routed through the designated grievance process with the applicable acknowledgement and resolution requirements. Mandatory named-officer or contact disclosures cannot be replaced by an anonymous role merely for convenience.

This Notice does not impose a foreign 14-day cooling-off period on every Indian transaction as if it were a universal Indian statutory rule. The actual applicable law and any express product guarantee govern. No tax or consumer-law exemption is inferred from describing KRAVIA as an intermediary.

U.S. and other regional purchases

Automatic-renewal, negative-option, cancellation, notice and refund requirements must be assessed for the applicable state or country and product. This framework does not claim that a single U.S. federal cancellation rule resolves every state requirement. Where a market needs further terms, they are added before that offering is targeted there.

Complaints and contract limits

Contact billing@kraviaprivatelimited.com for purchase issues and legal@kraviaprivatelimited.com for escalation. Appropriate consumer forums, regulators and courts remain available. Arbitration, an Indian governing-law clause or an English-controls provision cannot remove mandatory local protections. No obsolete dispute-resolution portal is presented as an active mandatory remedy.