Billing, Subscriptions, Cancellation and Refund Policy

Cancellation and end-of-period access

You may cancel future renewal at any time through the available account billing controls or the stated support route. We confirm the cancellation and its effective date. Ordinarily, access continues until the end of the period already paid for and renewal then stops. Immediate deletion, immediate termination and stopping renewal are separate actions with different effects.

We do not require an unnecessary telephone call, a mandatory reason, an exit interview or repeated refusal of offers to complete cancellation. Where an app store or other billing authority must receive the instruction, we provide clear directions and do not imply that deleting the KRAVIA app cancels that mandate. A cancellation received through an appropriate channel must be handled without intentionally delaying it past renewal.

General refund and correction rules

Payments for a properly provided period are generally non-refundable solely because the customer stops using it or cancels future renewal. No prorated refund is normally owed for that ordinary cancellation unless the product offers one or law requires it.

This rule does not exclude correction of a duplicate payment, an incorrect amount, a verified billing error, or a charge after an effective cancellation. It also does not exclude a refund or other appropriate remedy where KRAVIA fails to activate or provide the purchased service, materially fails to meet its contractual obligations, or is required by law to provide a remedy. A more generous product guarantee remains effective on its own terms.

Depending on the defect and applicable rights, an appropriate remedy may be restoration, correction, re-performance, price adjustment, service credit or refund. A credit cannot replace a mandatory cash refund without lawful agreement. Consumer withdrawal and digital-service rules are addressed separately in the Regional Consumer Rights Notice; they are not overridden by a “no prorated refunds” statement.

Requesting a refund or billing review

Contact billing@kraviaprivatelimited.com with the account or invoice reference, transaction date, amount and a description of the problem. Do not send full card details, banking passwords or OTPs. We may request proportionate supporting information and check the provider's transaction status.

We acknowledge and investigate requests under the relevant service and grievance procedures. A legally required deadline overrides an internal target. We communicate the outcome and, when a refund is approved, the amount and method. Refunds normally return to the original authorized method unless that is unavailable or another lawful arrangement is needed. Provider processing times are explained as estimates, not guaranteed KRAVIA delivery times.

Failed payments, retries and grace periods

When a renewal fails, we notify the customer and apply the grace period stated for that product or agreement. Permitted retries must respect the payment authorization and provider rules. We do not retry indefinitely or make an unrelated debit without authorization.

Unresolved payment may lead to proportionate restriction of paid functions after the disclosed grace process. The notice explains relevant effects on workflows and access. Suspension does not mean immediate deletion of all data; the retention and export rules continue to apply. Security and legally required notices may still be sent.

Price changes

For material increases to an existing recurring price, KRAVIA normally gives at least 30 days' notice, or a longer period required by law or contract. The changed charge applies no earlier than the permitted future renewal, not retrospectively to a period already paid for. Customers can cancel before the new price applies.

A fixed-term negotiated price is not replaced merely by editing a public pricing page. Taxes imposed by law and genuinely variable pass-through charges must follow their disclosed basis and applicable notice rules; they must not be used to disguise a discretionary subscription-price increase.

Payment status and reconciliation

We use confirmed transaction records and appropriate reconciliation rather than assuming success from a browser redirect alone. Delayed, failed, reversed and duplicate transactions are investigated, and access is corrected when the relevant status is established. A payment provider outage does not automatically justify retaining money for an unprovided service.

Where resolution depends on a bank, gateway or store, we explain that dependency and provide reasonable assistance. The customer retains available external payment-dispute rights. We do not require waiver of those rights as a condition of ordinary support.

Chargebacks and disputes

We investigate chargebacks and preserve relevant evidence, respond through the payment provider where appropriate, and communicate with the customer when possible. Reasonable access restrictions may protect against genuine fraud or unpaid use, but a legitimate dispute does not automatically cause permanent account termination.

Fraudulent or abusive disputes can lead to proportionate action under the Terms. No arbitrary punitive fee applies merely because a customer raises a complaint. Any recoverable fee must have an applicable lawful and contractual basis.

Tax and financial records

Necessary invoices, tax details, payment references, refunds and reconciliation records are retained under applicable accounting, tax, audit and legal requirements. Account deletion does not erase records KRAVIA must preserve. Access is restricted and such records are not reused for unrelated marketing.

GSTIN 37AANCK0043M1ZA is included where relevant and applicable. We do not represent that a transaction is tax-exempt merely because KRAVIA uses a payment intermediary or describes itself as a technology provider.

Special engagements, shutdowns and escalation

Project deposits, milestone payments, event cancellation, service acceptance and change requests must be defined in the relevant order or SOW. They are not assumed identical to a SaaS renewal. If KRAVIA discontinues a paid offering, unused prepaid service is addressed under applicable law and the Product Sunset Policy.

Escalate unresolved billing concerns to legal@kraviaprivatelimited.com. Mandatory consumer forums, courts, regulators and payment-dispute channels remain available as applicable. This Policy does not establish a single global withdrawal period or refund-processing deadline where laws differ.