LEGAL & TRUST
Beta, Early Access and User Research Policy
Experimental participation is transparent. A beta label explains uncertainty; it does not remove essential privacy, security or consumer responsibilities. Research participation and permission to record or publish a participant's contribution are distinct choices.
1
Identifying the program
A feature or program described as Beta, Preview, Labs, Experimental, Pilot or Early Access must identify its actual scope and important limitations. The invitation or product notice explains what is available, who is eligible, whether fees apply, whether functionality may change, and how participation ends.
A pilot sold under a SOW remains subject to that SOW's agreed deliverables and acceptance criteria. Calling paid work a pilot does not erase the obligation to provide what was purchased.
2
Voluntary participation and data use
Research and usability programs are offered voluntarily with clear information about the purpose, tasks, data or feedback collected, relevant providers, retention and any confidentiality terms. Participants are not enrolled in a materially different research purpose merely because they use the ordinary service.
Recording, screenshots, screen sharing and observation must be explained and appropriately authorized. Participants should use sample or minimized information rather than exposing production records unnecessarily. Permission to participate is not automatic permission to publish a name, face, quotation or customer case study.
3
Privacy and security safeguards
The Global Privacy Policy and appropriate product controls continue to apply. Private participant content is not used for general-purpose model training. Access to raw research material is limited to authorized purposes and staff. Research statistics must be de-identified appropriately rather than treated as anonymous merely because names are hidden.
Children and sensitive or consequential contexts require additional safeguards and any applicable authorization. An experimental label is not authorization to bypass a high-risk privacy or AI review.
4
Limits and suitable use
Experimental features may be less reliable, incomplete, changed or withdrawn. Users should not rely on them for safety-critical or other consequential decisions unless the product expressly supports that use with the necessary safeguards. We communicate material known limitations and provide an appropriate reporting route.
We do not use an “as is” label to excuse fraud, unsupported marketing claims or obligations that cannot lawfully be excluded. A paid program's cancellation and refund rules must be stated separately and remain subject to applicable law.
5
Feedback and confidentiality
Voluntary suggestions may be used for product improvement under the Terms, without taking ownership of private data, confidential materials or a participant's underlying intellectual property. A program may require confidentiality about unreleased functions, but the requirement must be presented before participation and must not suppress legally protected disclosures or required incident reports.
6
Withdrawal and program closure
Participants can stop future voluntary research participation through the program contact or support@kraviaprivatelimited.com. The effect on existing service access, compensation if any, already collected research records and retained legal evidence is explained at enrollment. Withdrawal does not automatically erase genuinely anonymized research outcomes, but applicable personal-data rights remain available.
We identify material program changes and avoid automatically extending participation to a new purpose. Complaints can be escalated through the Grievance Policy.